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Log Files

Save Logs​

To save the logs from the device:

  1. From the Help screen, tap Save Logs.
  2. Select the location to save the logs.

Downloading Log Files​

  1. Tap help (?) > Save Logs.

  2. In the Save Log Files dialog, enter a name for the zip file containing the system logs.

  3. Save the log files to a folder.

Send the relevant log files to NavVis technical support.

Types of Log File​

There are three types of log files:

  • Dataset-specific log files
  • Global (dataset independent) log files
  • Diagnosis files from our diagnosis script

Dataset-Specific Log Files

These contain all the information messages from mapping, processing, and image stitching. The log files are stored under logs in every dataset, e.g. /path/to/project/datasets_rec/2015-04-28_15.55.23/logs/.

For most support tasks, the relevant log files are:

File nameDescription
datasets_rec/<dataset-name>/logs/mapping.logOutput of the mapping run
datasets_rec/<dataset-name>/logs/sorting.logLog of the image sorting process, which happens after images are downloaded from the cameras to the device's data disk
datasets_proc/<dataset-name>/logs/proc/postprocessing.logOutput of post-processing
datasets_proc/<dataset-name>/logs/proc/stitching.logOutput of the panorama stitching process
datasets_web/<dataset-name>/logs/web.logOutput of web processing

Global Log Files

Global log files are independent of any dataset. These logs contain the status messages of the application from startup until shutdown. The files are stored under /var/log/NavVis. There is one file per day, e.g., /var/log/NavVis/2015-04-28_NavVis.log.

To pack them together into a single archive, run:

tar -zcvf NavVis.log.tar.gz /var/log/NavVis

This will pack all the log files in /var/log/NavVis into an archive NavVis.log.tar.gz, which can be sent to NavVis technical support.